If you have purchased your item using any other payment method, we will issue the refund by BACS, once approved by our Financial Department. If you have purchased your item by PayPal the refund is re-credited to the same PayPal account used to purchase the software. If you have purchased your item by credit card the refund is re-credited to the account associated with the credit card used for the order. For downloaded items, please provide proof that the software has been uninstalled from all your computers and will never be installed or used any more (screenshots will suffice).Your reason for refund! If there's an issue, we can generally help.Your contact information (last name, first name and email address).To obtain a refund, please follow the procedure below.Ĭontact us via or support and provide the following information: We do not provide 'pro rata' refunds for any period of non-use of a licence. Simply download, and use - without the sales.Ībsolutely! If you are not completely satisfied with the SEO Spider you purchased from this website, you can get a full refund if you contact us within 14 days of purchasing the software. Hundreds of thousands of professionals, small business owners, freelancers and hobbyists continue to utilise our free version, which does not require any form of email capture, or sign up. We are committed to supporting the freemium model, which provides a completely free version of the tool for crawling up to 500 URLs at a time. This allows users to decide whether the product is still right for them each year. Our licencing is an annual purchase, rather than auto monthly subscription. Some tools choose to 'grandfather' existing users, but often this results in new features being restricted in 'legacy' user plans to encourage them onto new pricing. All users pay the same price for the same tool, without exception. On renewal after a price increase, existing users are not retained on old pricing. Updating our price allows us to continue to improve the tool and continue to provide world-class technical support. The licence cost in 2016 has an equivalent cost of £190 at the start of 2023 for example. The rate of inflation between increases should also be considered and can be checked using the Bank of England inflation calculator. Over this time, there have been significant updates in new releases, including industry-first features such as JavaScript rendering, as well as crawl comparison, and change detection.īetween our most recent pricing update in 2023 from 2016, there have been 12 major releases and many updates with improvements. Price Increase (January 2023) - £199 / $259 / €239.Īs can be seen in the above, there have been two price increases in 13 years since launch.To provide transparency on price, our pricing history is detailed below. We also don't ever provide discount codes. The price is £199 a year, which is the same for both existing and new customers, and software resellers working on behalf of enterprise clients. We believe it's the best value tool on the market. We try and keep the price as low as possible to allow SEOs worldwide to benefit from the use of the software. If your licence key still does not work, then please contact support with the details. Ensure you are not entering a SEO Spider licence into the Log File Analyser.Ensure you are not entering a Log File Analyser licence into the SEO Spider.Please also double check you have inserted the provided ‘Username’ in the ‘Username’ field and the provided ‘Licence Key’, in the ‘Licence Key’ field. This is by far the most common issue we see. Ensure you are using the username provided for your licence key, as this isn't always the same as your 'account username' and it's not your exact email address. Please follow our tips below on common issues encountered. Licence keys are displayed when you checkout, sent in an email with the subject "Screaming Frog SEO Spider licence details" and are available at any time by logging into your account and viewing within the 'licence keys' section.īefore contacting us, please view your licence details and copy and paste them into the correct field - they are not designed to be entered manually. This can be seen under 'Licence > Enter Licence Key' in the interface. If the SEO Spider says your ‘licence key is invalid’, then it's because it has been entered incorrectly.
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