![]() Returns that are shipped to us without any prior consent are not accepted. *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email or phone. ![]() You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. ![]() (1) Post a return request on our Return forum within three days of receipt. you receive a product different from your order or the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or Refunds are issued once the returned products clear our inspection.ġ) An item is eligible for cancellation if: Please take into consideration that we only accept qualifying returns but not exchanges. Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.Īll charges that occur during the process are the customer’s responsibility. Please contact your local customs office for more information. KQSHOP has no control over customs charges. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. ![]() Please be advised that these charges are levied by the destination country and we do not have control over them. The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please contact our customer service center if you would like to request an exchange or return on your order. Important: Your order is shipped once your payment has been cleared.
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